| 回 | 項目 | 内容 |
| 第1回 | Introduction | Presentation of "The Culture Map", the 2014 book by Erin Meyer, and its 8 scales designed to help mapping the world's cultures.
Preparation: read the introductory chapter. |
| 第2回 | Communicating Across Cultures | What makes a good communicator? Strategies for working with people from Low-Context (e.g.: US) and High-Context cultures (e.g.: Japan). When should you put it in writing?
Preparation: read Chapter 1. |
| 第3回 | Evaluating Performance and Providing Negative Feedback | Is speaking frankly a gift or a slap in the face? Upgraders, downgraders, and the art of translation. High/ Low-context and in/direct negative feedback. What does it mean to be polite?
Preparation: read Chapter 2. |
| 第4回 | Persuasion | Why versus How. Two styles of reasoning: principles-first versus applications-first. Philosophy meets business. Strategies for persuading across cultures. Holistic thinking: Asian approach to persuasion.
Preparation: read Chapter 3. |
| 第5回 | Leadership, Hierarchy and Power | How much respect do you want? Power distance (Geert Hofstede). Historical and cultural factors that affect the leading scale. Learning to manage in a hierarchical culture. Level-hopping. Showing too much (or too little) respect.
Preparation: read Chapter 4. |
| 第6回 | Who Decides, and How? | American disdain for group decision making. Discussion, implementation, and decision. Consensual versus top-down. The Japanese ringi system. Avoiding culture clashes when making decisions.
Preparation: read Chapter 5. |
| 第7回 | Trust | Trust form the head versus trust from the heart: two types of trust. Task-based versus relationship-based cultures. Peach versus coconut: friendly does not equal relationship-based. Strategies for building trust. Showing your true self: the relationship is the contract. Consider meals carefully. Communication medium: phone, e-mail, or wasta.
Preparation: read Chapter 6. |
| 第8回 | Disagreeing | The needle, not the knife: disagreeing productively. Confrontation: loss of face or spirited debate? Confrontation versus emotional expressiveness. Getting global teams to disagree agreeably.
Preparation: read Chapter 7. |
| 第9回 | Scheduling and Perception of Time | How late is late? Relationships: a key to understanding the scheduling scale. Linear versus flexible time. Queuing in Stockholm versus swarming in Indore. A meeting is like waiting in a line. The style-switching approach to scheduling challenges. The framing strategy.
Preparation: read Chapter 8. |
| 第10回 | Putting the Culture Map to Work | Creating a culture map that enables an easy visual comparison of the various cultures represented in a particular situation. Noting the points of similarity and difference to recognize and bridge the fault lines. Cultural boundary spanners.
Preparation: read the Epilogue chapter. |
| 第11回 | Country Profiles - Europe | Business Customs & Manners in selected European countries: meeting and greeting, names and titles, conversation, body language, drinking, toasting, punctuality, corporate culture, etc.
Preparation: read handouts (on countries selected together with the students) |
| 第12回 | Country Profiles - Asian | Business Customs & Manners in selected Asian countries: meeting and greeting, names and titles, conversation, body language, drinking, toasting, punctuality, corporate culture, etc.
Preparation: read handouts (on countries selected together with the students) |
| 第13回 | Student Presentations | Preparation: prepare a PowerPoint presentation on a subject linked to the topics discussed in class. |
| 第14回 | Student Presentations | Preparation: prepare a PowerPoint presentation on a subject linked to the topics discussed in class. |
| 第15回 | Wrap up & Summary | Preparation: review the notes you took during the semester and pick up the points you want to clarify or discuss in more depth. |
